Refund policy

Our goal is to make you happy, if you're not happy then neither are we.  That is why the Pretty Pussycat offers a risk-free shopping experience with our 30 day return policy.   Return shipping is free. 

If you have purchased a sex toy that didn't live up to your expectations after you've tried it, we will refund your purchase under our 60 Day Guarantee.**

Lingerie, Lubes, Oils, Sauces and Wellness products must be unopened, unworn with all packaging and tags intact odor and pet hair free to qualify for a refund.

We do not offer online exchanges.

The 60 Day Guarantee.  Terms & Conditions

If you are unsatisfied with a toy or bondage purchase you purchased from the Pretty Pussycat, just let us know within 60 days of purchase and we will offer you a full refund.

**Please note the Pretty Pussycat only offers the 60 Day Guarantee on one item per customer per lifetime.  In order to qualify you must choose the 60 Day Guarantee option and fill out the return authorization form. You must be an active loyalty member at the time of purchase.   Once your return request is accepted we will send you a shipping label for your return if necessary.  Refunds will appear within about 14 days after we receive the return.  The 60 day guarantee can only be used one time. These are solely done by our support team, please email support@prettypussycat.com with questions or to request form.

Return authorizations are at the discretion of the Pretty Pussycat.

If you make a return outside of the 30/60 day window, you will not be entitled to a refund or a replacement

If you are experiencing a defect or your product is not functioning properly please reach out to support@ppcbend.com to see if we can help rectify the situation.